Heater Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 90% | |
| 4 | 8% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 1% |
Latest Heater Shop customer service reviews
Trusted Customer
12 November 2023 23:11
'Service good. Transport service questionable.'
Ìt was always difficult to know what condition the product had arrived in as vert often the mishandling in shipping would result in the thermostatic arm being broken Disappointing but we swapped to purchasing a less fragile towel rail.
aliso, Rhyl
11 November 2023 21:22
'Brilliant'
So helpful and sorted me the right sized heaters fir my rooms
Nothing was too much trouble the lady that helped me Sophie was very helpful I will definitely recommend them ti my friends
Dimplex PLX100E - Panel Heater - 1000W
Brilliant look nice fit in my shop perfectly
Dimplex PLXC300E - Panel Heater - 3000W
Dimplex PLX200E - Panel Heater - 2000W
Same as the other 2 I purchased great
Jose Martinez
11 November 2023 15:51
'How can I give feedback for something that hasn’t arrived?'
Still waiting, no updates
Gledhill Pro Horizontal InDirect Unvented 300 Litre Cylinder
I’ll rate it if I receive it
Jon Ellis, Huddersfield
11 November 2023 14:06
'Straightforward, good prices, fast delivery'
All questions answered by phone, easy to use website showing stock availability
God prices and fast delivery
Dural Durabase CI-FH Decoupling Mat for 5 SQM (5m x 1m Roll)
Consistency in quality with Dural products and good price for small quantity
Harmoni - SmartFlex Under Tile Loose Laid Cable, 200W
Good quality short length loose cable
Ideal for small areas
Harmoni Pro-E White Wi-Fi Thermostat - 16 Amp
Good quality easy to use easy to install
Martyn Dean
11 November 2023 11:09
'First rate sales and customer service'
Excellent customer service and provision of technical assistance. Next day delivery which was efficient
Elnur Ecombi SSH158 Smart Storage Heater
I bought this heater to replace an old unit. A compact appliance was necessary and this model was perfect for my needs. Easy to install and functions very well
Trusted Customer
11 November 2023 10:52
'Faulty heater?'
I have no problem with the service, my problem is with the heater as it doesn't work as it should when using the timer. It switches on ok, but then switches off again after only a few minutes, I've tried all heat settings and the same thing happens. I bought this heater because it has a mechanical timer, so it's most disappointing that this feature doesn't work. Could It be a faulty heater?
Prem-I-Air EH1890 - Convector Heater, 2kW, 24hr Timer
The timer doesn't work as it should, I'm really disappointed as this feature was the reason I bought this heater.
Stuart Duff
11 November 2023 09:12
'Excellent Service.'
Excellent products and customer service, Ive purchased 10 radiators from this company over a six month period, One was unfortunately damaged in transit and was instantly replaced with no quibble or drama next day. High recommended for quality and customer care, You can buy with confidence from the Heatershop.
Haverland ULTRAD-9 - Smart Electric Radiators, 1500W
Excellent units that can be programmed via their app or a PC for numerous situations, They quickly heat your room and once temp is reached will just reduce / trickle power as required to maintain temperature. Both stylish and easy to fit using
the template supplied. An excellent modern solution in an energy conscious environment.
Robert Dekermanjian
11 November 2023 08:32
Excellent and fast
vicki alder
11 November 2023 07:55
'Super efficient'
Ordering was simple and delivered next day
Trusted Customer
9 November 2023 19:24
'Very pleased with the item purchased'
Very pleased with the swiftness of your service
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Heater Shop.
Maurice Hurley
9 November 2023 19:15
'A good quality heater and an excellent service.'
Good quality heater and an excellent and prompt service.
Would recommend.
On behalf of all of us at Heater Shop, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.
Trusted Customer
9 November 2023 13:47
Very efficient
Thank you for the 5 star rating.
Prem-I-Air EH1554 Slimline Panel Heater 1500W
The heater works very well, but we didn’t really need a programmable option.
Trusted Customer
9 November 2023 11:21
Excellent service arrived the next day. Love this heater. Looks good, easy to control from the app from anywhere.
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Heater Shop.
Rointe DIW1210RAD - D Series - Electric Radiator, White, 1210W, 11 Elements
Excellent heater. Easy to set Ip and very effective in controlling the heat in the rooms I have them in.
Michael Newman
9 November 2023 06:58
First class, rang up first and got advise from Sofie, then went on the web site, easy to use, delivered before midday the next day . Many Thanks.
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Dimplex XLE070 700W Slimline Storage Heater
No problems with the web site all went well completed in less than 10 mind
Dimplex XLE150 1500W Slimline Storage Heater
Good servise and quality items.
Trusted Customer
6 November 2023 13:52
Ordered one day delivered the next, excellent service.
Fantastic to hear, thank you very much for the really great review.
Dimplex PLX100E - Panel Heater - 1000W
Excellent service. Would recommend
Trusted Customer
4 November 2023 21:17
Easy ordering. Very fast next day delivery.
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Dimplex PLX200E - Panel Heater - 2000W
Easily fitted. Heater working as it should when tested.
Alex Munnings
4 November 2023 19:11
Excellent heaters
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Dimplex PLX125E - Panel Heater - 1250W
No issues A* service a speedy delivery
Andrea Delean
4 November 2023 13:01
The best!!
We're happy to see that you had a 5-Star experience with Heater Shop. Thanks for sharing.
Atlantic Sokio - AH503111 - Electric Radiator, 1250W
Top!!!!!!!!!!!!!!!!!!!!!!
terry ellis
4 November 2023 09:41
First class next day delivery.
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Trusted Customer
4 November 2023 09:17
Amazingly fast efficient service!!
Thank you for the great review! We can’t wait to have you back with Heater Shop.